Return and Refund Policy

Return & Refund Policy

At Don’t Touch My Hair, we value your satisfaction and are committed to providing high-quality products. Due to the nature of our haircare items, all sales are final. However, we want you to feel confident and supported in your purchase.

We Accept Returns Only If:

The item arrived damaged or defective
The wrong item was sent

To request a return for a damaged or incorrect order:

Contact us at donttouchmyhair.shop01@gmail.com within 7 days of receiving your order
Include a photo of the product, your order number, and a description of the issue

Once approved, we’ll issue a replacement or refund to your original payment method within 5–7 business days.

Please Note:

We do not accept returns for used or opened products
Shipping costs are non-refundable
Refunds are not available for buyer’s remorse or allergic reactions — we recommend checking ingredients before purchase

Terms and Conditions

Terms & Conditions

Welcome to Don’t Touch My Hair. By accessing or using our website and purchasing our products, you agree to the following terms:

1. General

This website is owned and operated by Don’t Touch My Hair. Throughout the site, the terms “we”, “us” and “our” refer to the brand. By visiting our site and/or purchasing something, you engage in our “Service” and agree to be bound by these terms.

2. Product Use

Our products are for external use only. Results may vary depending on individual hair type and routine. We are not responsible for any negative reactions — always check the ingredients and perform a patch test before full use.

3. Pricing

All prices listed are in USD. Prices and availability are subject to change without notice. We reserve the right to refuse any order placed with us.

4. Shipping & Delivery

We process orders within 1–3 business days. Once shipped, delivery time depends on your location and the carrier. We are not responsible for shipping delays or lost packages after hand-off to the carrier.

5. Returns & Refunds

Please refer to our Return & Refund Policy for full details.

6. Intellectual Property

All content on this website — including logos, images, product designs, and text — is the property of Don’t Touch My Hair and is protected by copyright. Do not copy, use, or reproduce any material without permission.

7. User Behavior

You agree not to misuse our website, hack it, or use our services for illegal or harmful purposes.

8. Privacy

We collect minimal personal info required to process orders. Your privacy matters — we don’t sell or share your data. For more, check out our Privacy Policy.

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website after changes means you accept them.